Technical Client Relations Account Manager II
Skills
Computer ScienceClient RelationsCustomer-Focused SellingNetworkingOrganization SkillsProduct KnowledgeSoftware Integration
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Knowledge of ERP systems SAP/Oracle general networking concepts as well as exposure to software integration concepts
- Team skills including the ability to establish and maintain effective working relationships both internally as well as externally
- You are an experienced candidate with strong problem-solving expertise in either a software support or other technical role
- Communicates ideas both verbally and in written form in a clear concise and professional manner
- Bachelor’s degree in business computer science or related discipline or the equivalent combination of education training or work experience
Nice to have
- Strong organizational skills
- Time management skills
- Resourceful
- Proactive
- Innovative
- Effective communicator
Day to day
- You will serve as primary point of contact for external clients and various departments/divisions to resolve outstanding issues comply with customer requests and respond to client inquiries
- You will provide support in research and resolution of problems and inquiries
- Your interpersonal skills technical product knowledge and expertise will be critical to responding to daily client-centric activities
- You will need to maintain comprehensive knowledge of applicable products services and company policies and procedures