Remote Technical Content Designer Job in United States Netflix

Who you are

• BS/BA degree
• 5+ years of relevant experience
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience
• Writing for customer service organizations or highly technical environment for a consumer audience
• Experience writing for different platforms e.g. computer, mobile, or TV
• Experience with information architecture and content management systems

Desirables

• independent
• self-starter
• innovative thinking
• curious
• action oriented
• ability to drive improvements
• strong relationship builder
• superior communication skills including storytelling
• highly adaptable

What the job involves

• Lead large complex editorial projects end to end including setting content strategy, goals, timelines, and reporting
• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Application process

• Job is open for no less than 7 days and will be removed when the position is filled.