Technical Customer Engagement Leader
Skills
Customer EngagementCustomer ExperienceCustomer SatisfactionCustomer SuccessCustomer SupportOperational ExcellenceProgram Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years of management experience in support or technical support engineering
- Track record of defining and growing a support organization
- Experience with customer success management, program management, or project management
- Software experience is essential
Nice to have
- Experience in large tech companies
- Experience in start-up environments
Day to day
- You will manage our post-sales customer success and support teams.
- Lead a team of TPM, Customer Support Engineers, and Customer Success Associates.
- Work with all customer tiers from pay-as-you-go to strategic customers.
- Use both quantitative and qualitative analysis to drive customer engagement and product adoption.
- Collaborate with Sales and R&D to define and grow insights and engagements.
Hiring process
- Interview process with recruiter, hiring manager, and team members
- Skills assessment
- Final interview with leadership