Remote Technical Customer Engagement Leader Job in Washington, DC Mapbox

Who you are

• 8+ years of management experience in support or technical support engineering
• Track record of defining and growing a support organization
• Experience with customer success management, program management, or project management
• Software experience is essential

Desirables

• Experience in large tech companies
• Experience in start-up environments

What the job involves

• You will manage our post-sales customer success and support teams.
• Lead a team of TPM, Customer Support Engineers, and Customer Success Associates.
• Work with all customer tiers from pay-as-you-go to strategic customers.
• Use both quantitative and qualitative analysis to drive customer engagement and product adoption.
• Collaborate with Sales and R&D to define and grow insights and engagements.

Application process

• Interview process with recruiter, hiring manager, and team members
• Skills assessment
• Final interview with leadership