RRemoteville
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Technical Customer Engineer

Skills
ContextCustomer ExperienceData ArchitectureFinancial TransactionsMicrosoft SurfacePayment Card Industry Data Security StandardSnowflake Cloud
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years in a technical client-facing role
  • Strong REST API debugging skills
  • Ability to reproduce issues with Postman or curl
  • Basic SQL for investigating transaction data
  • Ability to interpret system logs
  • Client-first ownership and persistence
  • Clear communication with CTOs CEOs and other stakeholders
  • Comfort working EMEA business hours with occasional weekend rotation
  • Experience in 24/7 cross-timezone support
  • Familiarity with observability tools such as New Relic or Datadog

Nice to have

  • Client-first
  • Technical curiosity
  • Cross-functional communicator
  • Proactive problem solver
  • AI-native
  • Ownership mindset

Day to day

  • Own complex L2/L3 technical support for EMEA clients across multiple product lines
  • Investigate and resolve API payment and account issues using logs SQL and internal tools
  • Build trusted client relationships and partner with Engineering Product and CG to drive solutions