Technical Customer Engineer
Skills
ContextCustomer ExperienceData ArchitectureFinancial TransactionsMicrosoft SurfacePayment Card Industry Data Security StandardSnowflake Cloud
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in a technical client-facing role
- Experience in L2/L3 support solutions engineering implementation engineering or forward deployed engineering
- Strong ability to debug REST APIs and reproduce issues using Postman or curl
- Basic SQL skills to investigate transaction data
- Ability to interpret system logs independently
- Client-first ownership and strong problem-solving mindset
- Confidence speaking with CTOs and CEOs under pressure
- Comfort working EMEA hours and occasional weekend rotation
- Experience in a 24/7 support environment with cross-timezone handoffs
- Familiarity with observability tools such as New Relic or Datadog
Nice to have
- Proactive
- Detail-oriented
- Collaborative
- AI-native
- Client-focused
- Calm under pressure
Day to day
- Own complex L2/L3 technical support cases end-to-end for EMEA clients across multiple product lines.
- Investigate API issues and transaction problems using logs SQL and internal systems to identify root causes quickly and precisely.
- Build trusted technical relationships with clients while partnering with Engineering Product and CG to resolve issues and surface product gaps.