Technical Customer Specialist
Skills
Computer ScienceSoftware As A ServiceAirline TicketingBusiness Relationship ManagementContinuous ImprovementCustomer SuccessOptimization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in technical support help desk technical customer success or technical account management
- Ability to obtain a Security Clearance
- Strong understanding of generative AI technologies and practical applications
- Ability to explain complex technical concepts clearly to non-technical users
- Exceptional customer service skills with a friendly patient and empathetic approach
- Excellent written and verbal communication skills
- Strong problem-solving skills and attention to detail
- Ability to manage multiple support cases simultaneously
- Proficiency with support ticketing systems and help desk tools
- Ability to work independently and collaboratively in a remote environment
Nice to have
- Project management knowledge
- SaaS experience
- Cloud technology experience
- U.S. government experience
Day to day
- Serve as the first point of contact for inbound customer inquiries through ticketing systems and email
- Resolve day-to-day technical issues such as account access security setup verification emails and platform questions
- Build trusted customer relationships provide tailored guidance on generative AI use cases and support adoption through training walkthroughs and documentation