Technical Customer Success Account Manager
Skills
Account ManagementAdoptionAnalytical SkillsCross-Functional CollaborationsCustomer Relationship ManagementIT EscalationSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in Technical Account Management or similar
- Strong understanding of the programmatic advertising ecosystem
- Experience with Google Ad Manager and publisher monetization
- Strong SQL skills
- Working knowledge of JavaScript and browser technologies
- Excellent troubleshooting abilities
- Outstanding communication skills
Nice to have
- Trusted advisor
- Problem solver
- Customer focused
- Analytical mindset
- Collaborative
Day to day
- Own the technical health of enterprise publisher accounts and guide them through successful implementations and platform adoption.
- Act as a trusted technical advisor, troubleshooting integrations, analyzing performance, and recommending optimization opportunities.
- Partner with Customer Success and Solutions Engineering to resolve escalations, support expansion, and drive long-term customer success.