Technical Customer Success Engineer
Skills
Software As A ServiceAnalytical SkillsBusinessBusiness-To-BusinessCustomer SuccessDemosPresales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in customer-facing post-sales or technical presales roles at a B2B SaaS company
- Genuinely technical with experience reading writing code building integrations or shipping software
- Strong communicator for both business and technical audiences
- Strong strategic and analytical thinking skills
- Solid understanding of enterprise IT architectures
- Highly organized with strong project management and execution instincts
- Dependable proactive and able to escalate issues appropriately
- Strong cross-functional collaboration across Sales Product Engineering Support and Marketing
- Comfortable with ambiguity and eager to figure things out
- Curious about the product customer and stack
- Experience with Salesforce and a CS platform such as Planhat or Gainsight
- Comfort using AI development tools to accelerate technical work
Nice to have
- Mobile development experience
- Retail industry experience
- Transport and logistics experience
- Computer vision experience
- AIDC experience
- COBOL experience
Day to day
- Own a portfolio of enterprise accounts and drive measurable adoption retention and growth outcomes
- Act as a technical advisor by guiding customers through integrations implementation decisions and product use cases
- Build tailored demos share code snippets run workshops and lead QBRs to unblock customers and deepen value realization