Technical Customer Success
Skills
Account ManagementAdoptionBusiness InsightsCustomer InsightCustomer SuccessCustomer ValueEnglish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Medior or senior profile with prior experience in customer success technical account management or similar
- Experience in AppSec is required
- Tech savvy with the ability to debug and investigate technical workflows
- Strong communication skills and a proactive get stuff done attitude
- Comfortable working independently and managing multiple priorities
- Fluent in English
Nice to have
- Proactive
- Independent
- Tech-savvy
- Customer-focused
- Problem solver
Day to day
- Serve as the first Customer Success manager in the UK and act as a vital bridge between customers and the Aikido Security platform.
- Drive product adoption, accelerate value realization, and proactively protect against churn by engaging accounts at risk.
- Investigate technical workflows, debug issues, escalate complex problems, and support onboarding, deployment, and training for customer teams.