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Technical Customer Success Manager

Skills
Cloud ComputingAccount PlanningBusinessCustomer Relationship ManagementCustomer SatisfactionDemosEngineering
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years in a technical customer-facing role such as CSM TAM Solutions Engineer or similar
  • Strong hands-on cloud experience working directly in customer environments
  • Ability to write scripts in Python Bash or PowerShell and work with Terraform
  • Experience supporting enterprise customers and complex organizations
  • Background in data protection backup disaster recovery analytics or AI/ML infrastructure
  • Strong communication skills with technical and business stakeholders
  • Commercial mindset with comfort driving renewal and expansion conversations
  • Willingness to travel occasionally for customer meetings

Nice to have

  • Hands-on
  • Commercially minded
  • Customer-focused
  • Self-starter
  • Process builder

Day to day

  • Own technical onboarding for new enterprise customers including cloud environment setup demos and implementations
  • Build scripts configurations and small technical solutions to accelerate time-to-value and improve customer adoption
  • Serve as the primary technical contact troubleshoot complex issues and partner with Support Engineering Product and Sales teams
  • Run check-ins QBRs and executive reviews to drive renewals identify expansion opportunities and gather structured feedback