Technical Customer Success Specialist
Skills
Account ManagementAdoptionCernerContinuous ImprovementCustomer Liaison SkillsCustomer SuccessHealthcare
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or equivalent experience
- 2+ years in customer success account management or healthcare IT
- Experience supporting customers in technical or clinical system environments
- Familiarity with healthcare data standards and delivery methods including HL7
- Experience with structured clinical or genomic data formats such as XML BAM VCF or VAR
- Familiarity with major healthcare EMRs such as Epic Cerner or OncoEMR
- Understanding of lab and clinical workflows including compendium management
- Strong technical communication skills for non-technical stakeholders
- Proven ability to manage multiple concurrent customer workstreams
- Understanding of HIPAA and patient data privacy
Nice to have
- Integrity
- Courage
- Passion
Day to day
- Partners with customers after EMR integration go-live to drive adoption and sustained success
- Manages non-EMR data delivery workstreams and coordinates reliable delivery validation and troubleshooting
- Collaborates across internal teams to resolve issues deliver enhancements and improve customer workflows