Technical Customer Support Associate
Skills
Customer SatisfactionCustomer ServiceCustomer SupportMicrosoftProactisQlik SenseYardi
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-5 years of experience in customer support or a related role demonstrating strong customer service skills and problem-solving abilities
- Bachelor’s degree in Business Finance Technology or equivalent field
- Proficient in Yardi Voyager with a strong understanding of its functionalities and capabilities
- Sound knowledge of Microsoft products suite including Word Excel PowerPoint and Outlook
- Excellent problem-solving and communication skills
- Proactive approach towards customer support and issue resolution
- Ability to work effectively in a team-oriented environment
Day to day
- Handle and resolve customer support tickets efficiently and effectively ensuring timely and satisfactory resolutions
- Collaborate and work closely with clients to understand their needs address their queries and provide the highest level of customer satisfaction
- Deliver exceptional customer service by handling customer inquiries complaints and suggestions promptly and professionally
- Maintain well-organized records of tickets customer interactions and any other related information to ensure smooth operations and efficient customer support
- Assist with various projects as required by the team contributing to the successful execution and delivery of assigned tasks
- Manage user security access including adding and removing users from various applications following established guidelines and protocols
- Comply with all JLL and industry requirements including but not limited to financial system compliance SOC 1 and SOC 2 requirements where applicable