Remote Technical Customer Support Associate Job in London, UK JLL Technologies

Who you are

• 2-5 years of experience in customer support or a related role demonstrating strong customer service skills and problem-solving abilities
• Bachelor’s degree in Business Finance Technology or equivalent field
• Proficient in Yardi Voyager with a strong understanding of its functionalities and capabilities
• Sound knowledge of Microsoft products suite including Word Excel PowerPoint and Outlook
• Excellent problem-solving and communication skills
• Proactive approach towards customer support and issue resolution
• Ability to work effectively in a team-oriented environment

What the job involves

• Handle and resolve customer support tickets efficiently and effectively ensuring timely and satisfactory resolutions
• Collaborate and work closely with clients to understand their needs address their queries and provide the highest level of customer satisfaction
• Deliver exceptional customer service by handling customer inquiries complaints and suggestions promptly and professionally
• Maintain well-organized records of tickets customer interactions and any other related information to ensure smooth operations and efficient customer support
• Assist with various projects as required by the team contributing to the successful execution and delivery of assigned tasks
• Manage user security access including adding and removing users from various applications following established guidelines and protocols
• Comply with all JLL and industry requirements including but not limited to financial system compliance SOC 1 and SOC 2 requirements where applicable