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Technical Development Specialist
Skills
Customer SupportPrint On DemandPrintersTechnical Product Training
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in delivering technical support as a technical specialist of MFD/Printers
- Strong diagnostic skills for effective and efficient resolution or technical customer problems
- Knowledge in various Operating Systems and Office Software, Network Technologies
- Extensive experience in supporting and resolving customer issues and queries
- Ability to deliver technical product training to different audiences
- Able to understand, relate and build confidence with both colleagues and customers
- Tenacity and determination
- Ability to work under pressure
- Full UK Driving License
Nice to have
- Customer Support
- Print On Demand
- Printers
- Technical Product Training
Day to day
- Providing advanced technical support to Partners and Authorised Service Providers for Multi Functional Devices (MFD’s)
- Supporting the growth and development of the partners service organisation
- Delivering technical training to our partner community as we develop the channel