Remote Technical Engagement Lead Job in Reading, UK CrowdStrike

Who you are

• Passionate about customer success and satisfaction.
• Experience operationalizing leading endpoint security technology.
• Experience advising on information security risks.
• Familiar with Active Directory, GCP, Azure, Kubernetes.
• Proficient creating customer-facing collateral with Microsoft Office.
• Experience with Windows, Linux, Mac operating systems.
• Excellent written and verbal communication skills.

Desirables

• Project management experience
• Existing Falcon operational experience

What the job involves

• Provide strategic, hands-on support leading customers through Falcon platform operationalization to detect, respond, and remediate active security incidents.
• Drive service objectives to completion, support all customer-related workflows using security knowledge and Falcon Platform expertise.
• Produce and deliver kickoff and technical onboarding meetings, periodic status updates, and support technical discussions on Falcon platform best practices.