Remote Technical Onboarding Manager Job in United States Delinea

Who you are

• Experience working with SaaS software in B2B industries
• 2+ years in Technical Support/Engineering or similar field
• Experience working directly with end users
• Ability to write Java application code and use Postman for API troubleshooting
• Conduct technical troubleshooting research independently
• Excellent oral and written communication skills
• Ability to work with internal and external stakeholders
• Eagerness to learn software and new skills
• Highly organized and able to manage multiple tasks

Desirables

• BA/BS degree in Business, Computer Science or related
• 3-5 years as Technical Success/Account Manager
• Experience writing Java application code
• Experience with REST Web Services JSON XML
• Active Directory/LDAP Management
• Experience with SQL queries
• Experience with Debian Linux or Red Hat
• Basic understanding of integration and ETL technologies
• Experience with data mappings and transformations
• Proven solving complex technical problems in customer-facing environments

What the job involves

• Partner with Customer Success and Onboarding Managers to own the ongoing technical relationship throughout the customer’s lifecycle
• Drive initial and ongoing customer adoption of the Fastpath product by identifying and resolving technical challenges
• Develop and maintain a deep technical understanding of the product suite, collaborating closely with Customer Support and Product/Engineering teams to help customers realize the platform's full value.

Application process

• Apply today