Technical Ops Support
Skills
Contact CentersCryptocurrencyCustomer SatisfactionCustomer ServiceCustomer SupportLivechat ChatbotOn-Call Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Must be located in EU/US time zone
- Proficient in English (Mandarin is a plus) with strong communication skills
- Experience with programming languages such as javascript, typescript, golang, and solidity
- Minimum 1+ years of technical support experience with a technical degree
- Strong analytical skills to troubleshoot complex technical issues
- Interest and experience in blockchain and cryptocurrency technologies
Day to day
- Work on rotation shifts to provide technical support across BNB Chain ecosystem on various platforms like BNB Forum, Telegram, and Discord
- Analyze and resolve technical issues, providing innovative solutions and suggestions
- Manage bot setup and optimization for TechOps channels including GitHub, focusing on automation and process optimization
- Research cutting-edge technologies like AI tools for process automation and enhancement
- Deliver exceptional customer experience by understanding needs, seeking feedback, and maintaining strong relationships with stakeholders
- Collaborate with internal teams for long-term solutions and product development in a fast-changing environment