RemotevilleRemote Technical Product Analyst Job in United States Würk
Technical Product Analyst Würk
$60000 - $85000
Human Capital ManagementKronosProduct ManagementUser Acceptance Testing
Junior (1-2 years) -
United States
The cannabis industry's leader in human capital management solutions.
70+ employees
B2BSaaSComplianceHR
Role
Who you are
What the job involves
- Facilitate the launch implementation and productization of new HCM integrations and features into our current solution offering
- Work closely with our HCM product team implementation team external solution partners and internal stakeholders to optimize industry-relevant products that meet client specifications and positively impact the client experience at Würk
- Support the team in prioritizing and rolling out new features create implementation and service models that support efficiency internal cost optimization and client satisfaction
- Serve as 2nd level support on clients with technical integrations
- Scope and define business requirements for new client and partner integrations
- Troubleshoot integrations and provide second level support
- Transfer client support cases to development bugs when needed
- Create epics and stories for client integration work and projects
- Work with the development team on new client integration projects and monitor through UAT
- Unblock development team when client responses are needed
- Monitor and review integration error logs
- Participate in backlog grooming and prioritization
- Create plans for incorporating new integrations software features and changes into Würk processes and client setup
- Test new configuration options and updates in HCM system and integration framework
- Make configuration updates to multiple client HCM systems and integration framework
- Create professional documentation of new process and procedures regarding HCM system usage
- Create support and training documents for internal and external users
- Maintain data integrity of internal client administration system auditing data for inaccuracies and establishing internal processes for system use and updates
- Create reports in client administration system for cross-client and internal use
Company
Company mission
Wurk exists to help underserved cannabis businesses fortify, comply, and thrive in the face of uncertain regulatory environments. The Human Resources platform allows employers to protect and streamline their operations while providing an environment where employees are a priority every step of the way. The intuitive, all-in-one solution automates the most complicated and risk-prone processes with recruiting, scheduling, and payroll.Company values
- Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Würk would love to meet you! A successful Technical Product Analyst will facilitate the launch, implementation and productization of new HCM integrations and features into our current solution offering. This individual will work closely with our HCM product team, implementation team, external solution partners and internal stakeholders to optimize industry-relevant products that meet client specifications and positively impact the client experience at Würk. They will support the team in prioritizing and rolling out new features, as well as creating implementation and service models that support efficiency, internal cost optimization and client satisfaction. They will serve as 2nd level support on clients with technical integrations.