Technical Sales Specialist (Cisco)
Skills
Channel PartnersCisco SystemsContact Center As A ServiceContact CentersNetworkingPresentationsSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong technical background in Cisco Webex Calling Meetings and Messaging or equivalent UCaaS platforms
- Experience with cloud contact centre platforms and CCaaS
- Experience delivering technical training or enablement to partners resellers or internal technical teams
- Proficient in solution design configuration troubleshooting and integration of UCaaS CCaaS platforms
- Familiarity with networking fundamentals including SIP RTP QoS SBCs and firewalls
- Excellent technical documentation presentation and facilitation skills
- Ability to explain complex technical concepts clearly to mixed ability audiences
- Hands on experience with partner labs demo environments or sandbox systems
- Cisco certifications preferred or equivalent experience considered
- Previous exposure to channel or wholesale environments desirable
Nice to have
- Clear communicator
- Partner-focused
- Collaborative
- Detail-oriented
- Adaptable
- Technical coach
Day to day
- Design and deliver technical training on Cisco Webex, CCaaS, APIs, integrations, and Gamma services for wholesale partners.
- Run practical lab-based sessions covering system configuration, provisioning, call flows, and feature demonstrations.
- Act as a subject matter expert, support partner onboarding, strengthen solution design, and help troubleshoot complex deployments while improving training content and certification readiness.