Technical Sales Specialist
Skills
Channel PartnersCisco SystemsContact Center As A ServiceContact CentersNetworkingPresentationsSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong technical background in Cisco Webex or equivalent UCaaS and cloud contact centre platforms
- Experience delivering technical training or enablement to partners resellers or internal technical teams
- Proficient in solution design configuration troubleshooting and integration of UCaaS and CCaaS platforms
- Familiarity with networking fundamentals including SIP RTP QoS SBCs and firewalls
- Excellent technical documentation presentation and facilitation skills
- Ability to explain complex technical concepts clearly to mixed ability audiences
- Hands-on experience with partner labs demo environments or sandbox systems
- Cisco certifications preferred or relevant equivalent experience
- Previous exposure to channel or wholesale environments desirable
Nice to have
- Clear communicator
- Collaborative
- Analytical
- Hands-on
- Adaptable
Day to day
- Design and deliver technical training on Cisco Webex, CCaaS, APIs, integrations, and Gamma services.
- Run hands-on lab sessions covering configuration, provisioning, call flows, and feature demonstrations.
- Support wholesale channel partners with solution design, onboarding, troubleshooting, and certification readiness.