RRemoteville
Sherwin-Williams logoSherwin-Williams

Technical Services Representative

Skills
CoatingsFlooringHPFIndustrial CoatingsPaintProtective CoatingsResin
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Material or Chemical Engineering experience desirable
  • Ideally experience within the high performance flooring industry (application installation sales technical)
  • Excellent people skills and previous customer service experience
  • High level of attention to detail and ability to report on data and present findings
  • Ability and desire to travel for work

Nice to have

  • Coatings
  • Flooring
  • Industrial Coatings
  • Paint
  • Protective Coatings
  • Resin
  • Sales
  • Technical Services

Day to day

  • Provide support across the business working to agreed timescales and maintaining a high level of technical expertise within HPF
  • Support in the development of existing and new business
  • Investigate and resolve all types of customer complaints
  • Provide technically correct and accurate reports literature and specifications for use by customers
  • Maintain and update management systems
  • Travel to customer sites in order to resolve issues or queries
  • Ensure all work is carried out to a technically high standard
  • Ensure all work is within agreed HS&E guidelines and a proactive approach is taken to all requirements