How Remoteville checks and expires listings
Technical Solutions Specialist
Skills
Application SupportCustomer Relationship ManagementKnowledge BaseResearch SkillsSchemasService OrientationSkilled Multi-Tasker
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of technical support experience
- Strong understanding of software development and troubleshooting methodologies
- Excellent communication and interpersonal skills
- Experience with support ticket management systems and CRM platforms
- Strategic thinking and planning capabilities
- Strong customer service orientation
- Ability to work under pressure and manage multiple priorities
- Operational experience with MS SQL including scripts configuration and maintenance
- Ability to train non-technical resources within a customer environment
- Ability to multi-task and meet multiple deadlines
- Organized and detail oriented
Nice to have
- Detail oriented
- Organized
- Multi-tasker
- Customer focused
- Strategic thinker
Day to day
- Investigate client-reported technical blockers and identify practical workarounds that help achieve business goals
- Troubleshoot data-centric issues such as ETL pipelines and schemas while guiding clients toward effective solutions
- Provide application support, configure software, advise stakeholders, and collaborate with internal teams to resolve incidents and improve outcomes