Remote Technical Success Manager Job in Seattle, WA New Relic

Who you are

• BS or equivalent in Computer Science or Computer Engineering
• 4+ years in Principal Technical Support, Solutions Engineering, or Technical Account Management for a SaaS company
• Certified or equivalent experience in Cloud technology (AWS, Azure, GCP)
• Deep understanding of containerized applications (K8)
• 2+ years with Java or another programming language (javascript, node.js, Python, Ruby, Go)
• Supporting SaaS products focused on Observability (New Relic, Dynatrace, DataDog, Sumo)
• Excellent English verbal and written communications
• Excellent analytical and problem-solving skills
• Client management skills, bias for action, accountability
• Ability to perform hands-on technical work and lead projects and global teams

Desirables

• Software Application requirement gathering, design, and development
• Continuous Deployment and Deliver tools (Chef, Puppet, Ansible)
• Continuous integration tools (CI Server, VCS, Artifactory, Jenkins, Hudson, Maven, Chef, Docker, Gradle, NPM)
• Desire to learn
• Customer success and sales frameworks (medpic, meddipicc)
• Proficient verbal and written skills in Portuguese or Spanish

What the job involves

• Act as technical champion for large commercial customers, driving adoption and value realization with the New Relic platform.
• Collaborate with Account Executives to demonstrate technical benefits and ensure customers understand the platform's value and efficiency.
• Lead the customer journey from onboarding to value realization, ensuring high levels of customer satisfaction.
• Plan and proactively drive consumption and usage across customer accounts to improve customer experience.
• Promote continuous learning and development through personalized training sessions and resources.
• Design and execute Mutual Activity Plans, set and oversee project milestones, and address deviations promptly.
• Build strong connections with technical stakeholders and advocate for them within New Relic.
• Quantify and communicate the impact of New Relic's solutions, providing reports and dashboards.

Application process

• Submit application
• Complete employment eligibility verification
• Criminal background check required