What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Deep understanding of ADSL FTTC FTTP(P) PSTN & VoIP
- Proven experience in customer service or technical support roles
- Ability to manage multiple tasks effectively and work under pressure
- Excellent communication skills and adept at problem-solving
Nice to have
- Customer-focused
- Technical expertise
- Problem-solving
Day to day
- Provide high-quality support to residential and small business customers
- Identify and resolve technical issues across a range of connectivity products including ADSL and VoIP
- Offer guidance on self-serve tools and contribute to the continuous improvement of support processes