RemotevilleRemote Technical Support Advisor Job in UK Zen Internet
Technical Support Advisor Zen Internet
£ - £26000
Customer ServiceFTTPFault ManagementVoice Over IP
Junior (1-2 years) - Expert (9+ years)
UK
Choose the right path
530+ employees
TelecommunicationsSaaSCloud ComputingTechnology
Open for applications
Role
Who you are
- Deep understanding of ADSL FTTC FTTP(P) PSTN & VoIP
- Proven experience in customer service or technical support roles
- Ability to manage multiple tasks effectively and work under pressure
- Excellent communication skills and adept at problem-solving
Desirables
- Customer-focused
- Technical expertise
- Problem-solving
What the job involves
- Provide high-quality support to residential and small business customers
- Identify and resolve technical issues across a range of connectivity products including ADSL and VoIP
- Offer guidance on self-serve tools and contribute to the continuous improvement of support processes
Company
Company mission
Zen is a B Corp certified telecommunications and technology service provider in the UK, committed to ethical and sustainable business practices. We deliver tailored networking and communication solutions, leveraging strong partnerships and our team’s expertise to ensure high standards of service and support for our diverse range of customers, from residential users to large corporate businesses.Company benefits
- 2x Life Assurance
- 25 days annual leave with option to purchase more
- Private Medical Healthcare
- Healthcare Cash Plan
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring
- Onsite Contemplation room
- Onsite Electric Car Charging
- Optional critical illness cover
- People-friendly policies
- Recognition awards
- Retail discounts
- 5% Employer Pension contribution
- Free Reliable Broadband
- Travel Loan and Ride2Work
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Volunteer days
Company values
- Inclusivity
- Sustainability
- Customer Focus
- Innovation