RemotevilleRemote Technical Support Agent Job in Northern Ireland, UK Concentrix
Technical Support Agent Concentrix
$30500 - $30500
Analytical SkillsEnterprise SoftwareManagement SoftwareMultitaskingTech-SavvyTroubleshootingWeb Technologies
Junior (1-2 years) -
Northern IrelandUK
169045+ employees
Enterprise
Open for applications
Role
Who you are
- Minimum of 2 years of experience in supporting enterprise customers.
- Strong technical knowledge and practical understanding of web technologies.
- Advanced troubleshooting skills.
- Ability to communicate technical information to a non-tech audience.
- Fluency in operating systems like Windows, Mac, iOS, Android.
- Proficiency in Microsoft Suite and ticket management software.
Desirables
- Web-based background
- Computer science qualifications
What the job involves
- Provide expert technical support on VR devices and other technologies.
- Handle 20-25 complex cases daily for enterprise customers.
- Communicate troubleshooting steps clearly and effectively.
- Collaborate with engineers to resolve technical issues.
- Take end-to-end ownership of customer support requests.
Company
Company mission
A global technology and services leader that powers the world’s best brands, today and into the future. We design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.Company benefits
- Competitive salary
- Fully remote (residency in Northern Ireland required)
- Shift flexibility from 8am-11pm
- Equal opportunity employer
Company values
- Human-centered
- Tech-powered
- Intelligence-fueled