Remote Technical Support Agent Job in UK Concentrix

Who you are

• Minimum of 2 years experience in supporting enterprise level customers via multiple channels.
• Strong technical knowledge and practical understanding of web technologies with advanced troubleshooting skills.
• Ability to communicate technical knowledge clearly to a non-tech audience and fluency with operating systems (Windows Mac iOS Android) Microsoft Suite and ticket management software.
• Structured multitasking and prioritisation skills with strong critical thinking and analytical abilities to isolate investigate reproduce and resolve hardware and software issues.
• Collaborative interpersonal skills working in a cross-functional team environment.

Desirables

• Web-based background
• Computer science qualifications

What the job involves

• Handle 20-25 complex cases daily providing enterprise customers with device and performance support.
• Communicate troubleshooting steps effectively and support with data and user deletion requests.
• Collaborate with engineers to provide technical resolutions and maintain end-to-end ownership of customer support requests.
• Proactively gain updates and communicate to the customer.