Technical Support Analyst
Skills
Attention To DetailCustomer SupportFreshdeskMedical ScienceMethodologyOkta Identity CloudResearch And Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven track record in IT support technical role
- Proficiency in using ticketing systems like Freshdesk, JIRA, Zendesk
- Strong communication skills for interaction with technical and non-technical teams
- Dedication to exceptional customer support and satisfaction
- Background in technical problem-solving
- Strong documentation skills for knowledge base creation
- Experience in remote work with self-discipline
- Ability to work independently and collaborate effectively
- Analytical and problem-solving skills
Nice to have
- Second language
- Knowledge of enterprise content management systems
- Familiarity with CARA features
- Proficiency in Groovy, Java, and SQL
- Understanding of DevOps Methodology
- Experience in life sciences industry
- Degree in Computer Science or Relevant IT Discipline
- Knowledge of Elasticsearch, Redis, Linux, Microsoft Server, ldap and IdP like Azure, Okta, Ping
Day to day
- Program data assurance for physical data items in source and target systems
- Use of automated testing tools for processing and validating large data migrations
- Providing exceptional customer support through effective troubleshooting and issue resolution
Hiring process
- CV review
- Interview with HR, subject experts, and management