Remote Technical Support Analyst Job in UK Generis

Who you are

• Proven track record in IT support technical role
• Proficiency in using ticketing systems like Freshdesk, JIRA, Zendesk
• Strong communication skills for interaction with technical and non-technical teams
• Dedication to exceptional customer support and satisfaction
• Background in technical problem-solving
• Strong documentation skills for knowledge base creation
• Experience in remote work with self-discipline
• Ability to work independently and collaborate effectively
• Analytical and problem-solving skills

Desirables

• Second language
• Knowledge of enterprise content management systems
• Familiarity with CARA features
• Proficiency in Groovy, Java, and SQL
• Understanding of DevOps Methodology
• Experience in life sciences industry
• Degree in Computer Science or Relevant IT Discipline
• Knowledge of Elasticsearch, Redis, Linux, Microsoft Server, ldap and IdP like Azure, Okta, Ping

What the job involves

• Program data assurance for physical data items in source and target systems
• Use of automated testing tools for processing and validating large data migrations
• Providing exceptional customer support through effective troubleshooting and issue resolution

Application process

• CV review
• Interview with HR, subject experts, and management