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Remote Technical Support Analyst Job in UK IRIS Software Group
Technical Support Analyst
IRIS Software Group
£ -
ASP.NET
C#
SQL
Customer Service
Debugging
ITIL
Incident Management
Service Desk Management
Technical Support
Mid-level (3-4 years)
- Senior (5-8 years)
UK
Business software for mission-critical tasks
2270+ employees
SaaS
Education
Accounting
Role
Who you are
Previous experience in Service Desk/Helpdesk/Support at 2nd line level
Proficient in SQL, debugging web-based applications, coding in ASP.NET (C#)
Solid understanding of IT systems, network configuration, major applications, and desktop support
What the job involves
Provide technical application support to customers
Resolve technical issues and incidents efficiently
Monitor call flow and alert team when necessary
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Company
Company mission
IRIS Software Group is dedicated to empowering organizations worldwide by providing integrated software solutions that optimize business processes, enhance efficiency, and allow more time for value-driven activities.
Company benefits
Top-notch technical support team
High-quality service delivery
Continuous learning and improvement opportunities
Company values
Customer satisfaction
Innovation
Quality
Global Impact
Company HQ
Slough
Founders
Martin Leuw
(CEO)
;
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