Remoteville

Remote Technical Support Analyst Job in UK IRIS Software Group

Technical Support Analyst IRIS Software Group
ASP.NETC#SQLCustomer ServiceDebuggingITILIncident ManagementService Desk ManagementTechnical Support
Mid-level (3-4 years) - Senior (5-8 years)
UK


Business software for mission-critical tasks
2270+ employees
SaaSEducationAccounting


Role


Who you are

  • Previous experience in Service Desk/Helpdesk/Support at 2nd line level
  • Proficient in SQL, debugging web-based applications, coding in ASP.NET (C#)
  • Solid understanding of IT systems, network configuration, major applications, and desktop support



What the job involves

  • Provide technical application support to customers
  • Resolve technical issues and incidents efficiently
  • Monitor call flow and alert team when necessary

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Company


Company mission

IRIS Software Group is dedicated to empowering organizations worldwide by providing integrated software solutions that optimize business processes, enhance efficiency, and allow more time for value-driven activities.




Company benefits

  • Top-notch technical support team
  • High-quality service delivery
  • Continuous learning and improvement opportunities



Company values

  • Customer satisfaction
  • Innovation
  • Quality
  • Global Impact



Company HQ

Slough



Founders

Martin Leuw (CEO)
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