Remote Technical Support Analyst Job in UK IRIS Software Group

Who you are

• Previous experience in a Service Desk or Helpdesk environment at the 2nd line level
• Solid knowledge of SQL using MS SQL Management Studio and debugging web applications
• Understanding of IT systems network configuration and major applications
• Detail-oriented with strong analytical and communication skills
• Self-motivated and able to work independently
• Organized and adaptable to changing priorities.

Desirables

• ASP.NET
• C#
• SQL
• Customer Service
• Debugging
• ITIL

What the job involves

• Monitor and manage the Service Desk logging system effectively
• Resolve technical issues using diagnostic tools and remote access technology
• Identify and report repetitive incidents to enhance system efficiency
• Train and support team members on system usage and procedures
• Maintain up-to-date knowledge of the iSAMS product and system developments
• Interact with clients to address non-technical queries and keep accurate information.