Technical Support & Enablement Lead
Skills
Apache SparkDirect AccessElectrical WiringElectricityEnhanced Data Rates For GSM EvolutionHeating SystemsLighting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong technical background in electrical systems IoT smart home energy or automation
- Comfortable working directly with electricians and professional installers
- Able to explain complex technical topics clearly and practically
- Confident representing a brand externally as a technical authority
- Proactive mindset focused on preventing issues as well as solving them
- Comfortable working in a growing evolving organisation
Nice to have
- Outward-facing
- Proactive
- Practical communicator
- Technical authority
Day to day
- Act as the main technical reference point for Shelly in the UK, supporting installers, partners, sales teams, and HQ with clear practical guidance.
- Provide first-line technical support across pre-sales and post-sales situations, handling product selection, wiring, installation, configuration, troubleshooting, and escalations.
- Deliver technical training, represent the brand at events and partner meetings, and capture field feedback to improve documentation, enablement, and long-term support efficiency.