RemotevilleRemote Technical Support Consultant Job in United States Centric Software
Technical Support Consultant Centric Software
$130000 - $145000
Information TechnologyMicrosoft AzureCustomer SupportDatabase AdministrationDatabasesFunctionalityService-Level AgreementsSoftware InstallationTimelinesTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
United States
#1 PLM, Planning, Pricing and Inventory, Market Intelligence, Visual Boards for consumer goods businesses.
1000+ employees
SoftwareSaaSAIConsulting
Open for applications
Role
Who you are
- Bachelor’s or Master’s degree in computer engineering IT or related field required.
- Minimum of 2 years' experience in a similar role ideally in technology or fashion.
- Proven expertise in IT troubleshooting software installation and database management.
Desirables
- IT troubleshooting
- SQL Server
- AWS
- Azure
- Google Cloud
What the job involves
- Resolve customer queries and issues promptly while adhering to SLAs.
- Collaborate with R&D Services and Pre-sales teams to address bugs and ensure project timelines.
- Analyze complex problems and propose solutions to improve functionality and system availability.
Company
Company mission
Centric Software is dedicated to revolutionizing the product lifecycle management industry through innovative, AI-driven solutions that cater to retailers, brands, and manufacturers of all sizes. Our mission is to enhance productivity and margin performance across the supply chain, enabling our clients to efficiently plan, design, and deliver consumer-oriented products.Company values
- Innovation
- Integrity
- Customer Focus
- Collaboration
- Excellence