Technical Support Engineer 2
Skills
Software DevelopmentDebuggingDesign EngineeringElectroEngineeringJob Description DevelopmentMaintenance And Repair
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- BA degree in a computer related field or equivalent work experience
- 2+ years of relevant experience or an advanced degree without experience
- Experience supporting complex electro mechanical equipment computer systems software or networked systems
- Ability to diagnose troubleshoot repair and debug technical issues
Nice to have
- Technical aptitude
- Problem solving
- Customer focus
- Team collaboration
Day to day
- Provide advanced technical support to field engineers technicians and product support personnel
- Diagnose troubleshoot repair and debug complex electro mechanical equipment computer systems software and networked or wireless systems
- Support customers and users when first line support cannot isolate or resolve technical problems
- Report design reliability and maintenance issues or software bugs to engineering teams
- Assist with customer installation and training for highly technical products