Remote Technical Support Engineer - API/SIEM Job in Reading, UK CrowdStrike

Who you are

• Hold a Bachelor’s Degree or equivalent
• Have technical expertise on Windows, Mac, or Linux platforms
• Possess 2+ years of customer support or technical support experience
• Proven experience supporting API, application integrations, connectors
• Experience with leading SIEM platforms
• Expertise in troubleshooting in Windows environment
• Passion for solving customer issues in a technical environment
• Ability to learn new technologies quickly
• Excellent communication and relationship management skills
• Work independently and in a team
• Strong analytical and organizational abilities
• Remain composed in tough customer situations

Desirables

• Linux experience
• Splunk experience
• Certification in relevant technologies or platforms
• Experience with cloud technologies and certifications
• Experience supporting security applications
• MCP or higher certification

What the job involves

• Serve as customer liaison to document and assess customer feedback
• Resolve customer problems via various communication channels
• Research and follow up on technical issues with recommendations
• Participate in identifying and driving resolution for escalated cases
• Utilize internal technical expertise to provide effective solutions
• Create knowledge base content for reuse and share best practices
• Lead technical communications within the team for knowledge sharing
• Provide direction to help customers integrate and maintain services
• Take ownership of customer issues from troubleshooting to resolution
• Exceed customer expectations in response quality and timeliness
• Act as an internal point of contact for customer escalations
• Document bugs with Engineering for product issues
• Push for process improvements to enhance customer experience
• Be a Subject Matter Expert on a key product feature