RemotevilleRemote Technical Support Engineer - Azure Networking Job in Reading, UK Microsoft
Technical Support Engineer - Azure Networking Microsoft
£ -
Domain Name SystemHypertext Transfer ProtocolMultiprotocol Label SwitchingNetwork AdministrationNetworkingOSI ModelOperating SystemsProxy ServerTechnical SupportTransmission Control Protocol
Mid-level (3-4 years) - Expert (9+ years)
ReadingUK
229460+ employees
GamingTechnologyMediaEntertainment
Open for applications
Role
Who you are
- Must have experience in technical support or IT-related fields.
- Strong understanding of networking principles including TCP/IP protocols OSI model VPN IPsec DHCP DNS and more.
- Knowledge in infrastructure network administration required.
- Ability to meet security screening requirements for cloud-based roles.
- Fluent in English with strong reading writing and speaking skills.
Desirables
- Wireshark
- Network Monitor
- Message Analyzer
- Cloud tech
- OS Windows/Linux
What the job involves
- Take ownership of and troubleshoot complex customer technical issues.
- Act as an advisor to customers by collaborating across teams and using troubleshooting tools and practices.
- Lead in building peer communities to share knowledge through readiness programs, technical coaching, and mentorship.
- Engage with Microsoft Engineering teams to investigate product defects and help develop diagnostic tools and automation techniques.
Company
Company mission
To empower every person and every organization to achieve more. We believe technology can and should be a force for good, contributing to a brighter world. Our culture embraces curiosity, progress, and learning together.Company benefits
- Flexible work from home options
- Career advancement opportunities
- Opportunity to work with cross-cloud solutions
- Collaborative team environment
Company values
- Empowerment
- Innovation
- Curiosity
- Progress