Remote Technical Support Engineer (Cloud) Job in Reading, UK CrowdStrike

Who you are

• Bachelor’s Degree or equivalent required
• 2+ years of experience in customer support or technical support
• Technical expertise on Windows, Mac, or Linux platforms
• Experience supporting and deploying cloud technologies
• Expertise in managing Kubernetes & Containers
• Passion for solving customer issues in a technical environment
• Excellent relationship management and communication skills
• Ability to work both independently and in a team
• Outstanding analytical and organizational abilities

Desirables

• Linux Experience
• API Troubleshooting
• Kernel Security Solutions
• Certification in relevant technologies

What the job involves

• Serve as customer liaison with internal stakeholders for customer feedback
• Resolve customer problems via telephone, email, chat or remote access
• Research technical issues and provide recommendations and action plans
• Escalate cases to management when needed
• Contribute to functional groups for issue resolution
• Utilize internal technical expertise and knowledge base for solutions
• Create knowledge base content for company and user base
• Lead technical communications and share best practices
• Provide direction to help customers integrate, deploy and maintain services
• Take ownership of customer issues and ensure resolution exceeds expectations
• Be a Subject Matter Expert on a key product feature

Application process

• Submit your application online
• Initial screening interview
• Technical assessment
• Final interview and offer