Technical Support Engineer II
Skills
Computer ScienceMobile Application DevelopmentAndroidKotlinObjective-CSwiftTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5+ years of experience with native mobile development on either Android or iOS platforms
- Mobile development experience with proficiency in Java, Kotlin, Swift, or objective-C or their programming languages
- Previous experience providing technical support to key clients
- Familiarity with Zendesk, GitHub, Slack, and Jira
- Experience working collaboratively with engineering and product management teams throughout the software development process
- Strong debugging skills to troubleshoot and solve technical issues
- Ability to escalate issues appropriately and effectively
- Customer engagement skills to provide friendly and effective support
- Excellent written and communication skills in English to clearly articulate technical solutions to customers
- Formal or informal education experience related to computer science or software engineering
- Knowledge and experience with geospatial tools are a plus
- Previous experience with Mapbox is an advantage
Nice to have
- 3-5+ years with native mobile development
- Proficiency in Java, Kotlin, Swift, or Objective-C
- Previous technical support to key clients
- Familiarity with Zendesk, GitHub, Slack, Jira
- Collaborative with engineering and product teams
- Strong debugging skills
- Customer engagement skills
- Excellent written and communication skills
- Formal or informal education in CS or SE
- Knowledge of geospatial tools is a plus
- Experience with Mapbox is a plus
Day to day
- Break down complex customer questions into manageable pieces and find solutions in the Mapbox stack. Communicate those solutions through concise and friendly responses
- Using tools like Zendesk and Jira you will analyze user feedback and translate it into actionable next steps for our product engineers
- Work closely with key accounts to provide dedicated support as their go-to point of contact
- Leverage your experience in software engineering or support engineering to provide a customer-first approach
- Take on proactive projects to address customer trends and anticipate their needs
- Participate in on-call rotation with the support team to ensure 24/7 availability for our customers
- Use technical writing skills in English to clearly articulate solutions to technical problems
- Collaborate with engineering and Technical Program Manager teams to ensure customer needs are met
Hiring process
- Reach out to Kristina Townzen or hiring managers David Schroeder