Remote Technical Support Engineer II Job in London, UK Mapbox

Who you are

• 3-5+ years of experience with native mobile development on either Android or iOS platforms
• Mobile development experience with proficiency in Java, Kotlin, Swift, or objective-C or their programming languages
• Previous experience providing technical support to key clients
• Familiarity with Zendesk, GitHub, Slack, and Jira
• Experience working collaboratively with engineering and product management teams throughout the software development process
• Strong debugging skills to troubleshoot and solve technical issues
• Ability to escalate issues appropriately and effectively
• Customer engagement skills to provide friendly and effective support
• Excellent written and communication skills in English to clearly articulate technical solutions to customers
• Formal or informal education experience related to computer science or software engineering
• Knowledge and experience with geospatial tools are a plus
• Previous experience with Mapbox is an advantage

Desirables

• 3-5+ years with native mobile development
• Proficiency in Java, Kotlin, Swift, or Objective-C
• Previous technical support to key clients
• Familiarity with Zendesk, GitHub, Slack, Jira
• Collaborative with engineering and product teams
• Strong debugging skills
• Customer engagement skills
• Excellent written and communication skills
• Formal or informal education in CS or SE
• Knowledge of geospatial tools is a plus
• Experience with Mapbox is a plus

What the job involves

• Break down complex customer questions into manageable pieces and find solutions in the Mapbox stack. Communicate those solutions through concise and friendly responses
• Using tools like Zendesk and Jira you will analyze user feedback and translate it into actionable next steps for our product engineers
• Work closely with key accounts to provide dedicated support as their go-to point of contact
• Leverage your experience in software engineering or support engineering to provide a customer-first approach
• Take on proactive projects to address customer trends and anticipate their needs
• Participate in on-call rotation with the support team to ensure 24/7 availability for our customers
• Use technical writing skills in English to clearly articulate solutions to technical problems
• Collaborate with engineering and Technical Program Manager teams to ensure customer needs are met

Application process

• Reach out to Kristina Townzen or hiring managers David Schroeder