RemotevilleRemote Technical Support Engineer II Job in United States Oracle
Technical Support Engineer II Oracle
$42000 - $112600
Computer EngineeringComputer ScienceApplication SupportCritical Incident Stress ManagementCustomer SupportLinuxOperating SystemsProactive MonitoringTechnical SupportTroubleshooting
Mid-level (3-4 years)
United States
We help people see data in new ways, discover insights, unlock endless possibilities.
193485+ employees
SaaS
Role
Who you are
- U.S. citizenship on U.S. soil is mandatory.
- Minimum of 4 years total combined higher education and/or related work experience.
- Bachelors in Information Systems, Computer Science, Engineering, or related field required.
- Willingness to work a 554 style shift from 7AM - 7PM Central Time.
Desirables
- Phone-based support
- Application Support
- Linux
- SQL
What the job involves
- Provide crucial technical and customer support for healthcare providers via phone.
- Troubleshoot technical issues by utilizing skills and various tooling effectively.
- Document all actions taken during troubleshooting in a detailed manner.
- Collaborate with engineering teams across Oracle Health for optimal incident resolution.
Company
Company mission
Oracle is dedicated to leveraging cloud technology to empower organizations worldwide to innovate, optimize efficiencies, and enhance effectiveness. By providing cutting-edge computing infrastructure and software solutions, including autonomous database technology, Oracle aims to revolutionize business operations and enable secure data management. The company's commitment extends to supporting government defense and advancing scientific and medical research, catering to the needs of nonprofits and businesses of all sizes.Company benefits
- Medical, dental, and vision insurance
- Short term and long term disability
- Life insurance and AD&D
- Supplemental life insurance
- Flexible Spending Accounts
- 401(k) Savings Plan with match
- Comprehensive PTO
- 11 paid holidays
- Sick leave
- Parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits
Company values
- Innovation
- Diversity
- Inclusion
- Integrity
Company HQ
AustinFounders
Larry Ellison (Chairman and CTO)