Technical Support Engineer II
Skills
Computer ScienceAcademic BackgroundDebuggingEngineeringEnglishGlobal EngineeringKnowledge Base
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years of experience
- Mid-level mainframe system knowledge
- Low to mid-level debugging capabilities
- Strong client-facing communication skills
- Ability to diagnose and resolve complex software issues in IBM Z environments
- Mid-level understanding of IBM Z systems and Db2 including JES data sets and USS
- Bachelor's degree in computer science engineering or related field or equivalent experience
- Advanced English communication skills
Nice to have
- Self-directed
- Collaborative
- Detail-oriented
- Analytical
- Customer-focused
Day to day
- Provide technical assistance to customers with installation setup configuration and functionality issues for Db2 Tools and OpenSource products
- Troubleshoot reported symptoms and verify environments error messages and problem details to guide resolution
- Collaborate closely with software development teams and support technicians while handling a high volume of complex support cases
- Research issues using knowledge bases documentation and testing tools then recommend and implement solutions
Hiring process
- Background and reference checks