What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in technical support or a related support role
- Strong knowledge of software troubleshooting and issue resolution
- Proficiency with systems and platforms such as Java Active Directory C++ Python Windows Server and servers
- Excellent English communication skills
- Ability to work effectively in a UK-based support environment
Nice to have
- Customer-focused
- Analytical
- Collaborative
- Detail-oriented
- Proactive
Day to day
- Provide responsive technical support to customers using TraceLink products and related platforms
- Troubleshoot complex software and systems issues with a methodical and customer-focused approach
- Collaborate with internal teams to resolve incidents and improve the overall support experience