Technical Support Engineer
Skills
Software TestingSoftware As A ServiceAnalytical SkillsComptia Network+Computer RepairEnglishFundamentals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong customer service and communication skills
- Excellent analytical and troubleshooting abilities
- Fluency in English written and verbal
- Strong organizational skills and attention to detail
- Ability to learn quickly in a fast-paced environment
- Strong time-management skills and the ability to multitask
- Familiarity with Microsoft operating systems and networking fundamentals
Nice to have
- Fast learner
- Detail oriented
- Customer focused
- Organized
- Analytical
- Collaborative
Day to day
- Provide technical support to customers across software platforms and partner integrations via phone ticketing systems and other channels
- Troubleshoot software networking and system-level issues while maintaining a strong focus on customer experience
- Test software and integrations to support quality assurance product reliability and accurate issue resolution
- Maintain documentation records and reports and participate in an after-hours on-call rotation to support customers 24/7/365