Technical Support Engineer
Skills
Computer ScienceAnalytical SkillsTrainingDocumentationEnglishEnterprise SystemsOracle Database
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong technical support and troubleshooting skills for software platforms and integrations
- Solid analytical skills to investigate issues interpret logs and identify root causes
- Customer support and customer service skills with clear courteous communication
- Clear written and verbal communication skills in English
- Ability to work independently in a remote environment and collaborate with distributed teams
- Currently pursuing or recently completed a degree in Computer Science Information Technology Engineering or a related field
- Basic understanding of enterprise systems such as SAP Oracle Salesforce or Workday or willingness to learn
- Familiarity with ticketing systems and documentation practices is a plus
Nice to have
- Detail-oriented
- Independent
- Collaborative
- Curious
- Adaptable
Day to day
- Respond to customer inquiries with clear and timely support for Adomo’s AI control platform
- Diagnose technical issues in integrations and configurations while identifying root causes
- Document recurring problems and contribute to knowledge base articles and support process improvements