Technical Support Engineer
Skills
AdministrationAnalytical SkillsContinuous ImprovementDatabasesElectrical EngineeringEngineeringProduct Training
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in a mechanical and/or electrical engineering environment
- Strong problem-solving skills
- Strong communication skills
- Confidence using computer systems
- Ability to manage administrative tasks
- Proactive and self-motivated approach
- Willingness to travel across the UK and occasionally overseas
- Comfortable working in a fast-paced environment
Nice to have
- Proactive
- Self-motivated
- Collaborative
- Innovative
- Curious
Day to day
- Provide technical support to customers and internal teams across the UK
- Respond to technical queries and troubleshoot issues effectively while maintaining a high standard of service
- Investigate product issues analyse warranty claims and share feedback with product teams to drive improvements
- Support remote commissioning updates product training and coordination for field engineers
- Monitor support systems calls and databases while contributing to continuous improvement projects
Hiring process
- Interviews
- Skills assessments for some roles