RemotevilleRemote Technical Support Engineer Job in Mountain View, CA Atlassian
Technical Support Engineer Atlassian
$46 - $58
IT EscalationLDAPOperating SystemsRoot CauseSystem AdministrationTechnical SupportTransport Layer SecurityTroubleshootingVoice Of The Customer
Senior (5-8 years) -
Mountain ViewCA
Tools for teams, from startup to enterprise: Atlassian provides tools to help every team unleash their full potential
18165+ employees
Enterprise
Role
Who you are
- 5+ years of Java support, software services, and system administration experience.
- Strong understanding of operating systems like Linux, OS X, and Windows.
- Expertise in application server technologies and SQL databases.
- Knowledge in networks, technologies, proxies, load balancers, LDAP, and SSL required.
- Experience with Atlassian products and handling complex customer escalations.
Desirables
- LDAP
- SSL
- Atlassian Products
What the job involves
- Provide advanced technical support and product expertise to large customers.
- Participate in customer-facing calls to update on progress and resolution plans.
- Perform root cause analysis, debugging, and troubleshooting across multiple Atlassian products.
Company
Company mission
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.Company benefits
- Health coverage
- Paid volunteer days
- Wellness resources
Company values
- Play as a team