Technical Support Engineer
Skills
Software As A ServiceBusinessCurlCustomer SuccessDatabasesLinuxProxy Server
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of professional experience in a Technical Support role within software or technology sectors
- Experience troubleshooting networking fundamentals including TCP/IP routing subnets firewall rules and proxy connectivity
- Experience using RESTful APIs and Linux Shell environments to perform technical tasks
- Ability to translate complex technical concepts into business-to-business documentation and escalation notes for senior engineering teams
Nice to have
- Python proficiency
- Log analysis
- Data-driven problem solving
- TLS and SSL knowledge
- SAML familiarity
- Database troubleshooting
- MongoDB experience
- OpenVPN experience
- Docker experience
Day to day
- Manage the full lifecycle of technical support tickets with careful follow-up and accurate case documentation
- Author and maintain knowledge-base articles how-to guides and troubleshooting resources for internal and external audiences
- Analyze ticket trends and provide clear objective feedback to improve support processes procedures and incident resolution