RemotevilleRemote Technical Support Engineer Job in UK BeyondTrust
Technical Support Engineer BeyondTrust
£ -
Account AdministrationCustomerCustomer Liaison SkillsCustomer ServiceCustomer SupportM2MOperating SystemsTechnical SupportTroubleshooting
Mid-level (3-4 years) - Senior (5-8 years)
UK
Protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.
1530+ employees
Cyber Security
Open for applications
Role
Who you are
- Bachelor’s degree in a related technical field preferred
- Minimum 5 years in enterprise software customer support or IT related support
- Proficient in Windows Server OS
- Strong grasp of Active Directory GPONetwork Topology/Layers and networking tools
- Knowledge of security protocols including AV/Firewall rules and policies
- Excellent communication skills both verbal and written
- Ability to analyze customer technical needs and interact with various teams
Desirables
- Customer Service
- Technical Support
- Troubleshooting
What the job involves
- Provide multifaceted customer support through phone email and chat
- Troubleshoot and debug customer issues effectively
- Act as a liaison between customers and internal teams such as Engineering and Sales
- Participate in an on-call rotation for product support
- Operate independently to configure and troubleshoot BeyondTrust products
Company
Company mission
BeyondTrust empowers organizations to secure and manage privileges efficiently, reducing risks, ensuring compliance, and enhancing operational performance.Company benefits
- 25 days’ holiday plus length of service
- Competitive pension scheme
- Vitality Private Healthcare
- Medicash Benefit including dental
- Life Insurance (4x salary)
- Income Protection
- Paid parental leave
- Sabbatical leave
- Employee Assistance Programme
Company values
- Innovation
- Trust
- Continuous Learning
- Flexibility