RemotevilleRemote Technical Support Engineer- Job in UK BeyondTrust
Technical Support Engineer- BeyondTrust
£ -
Customer SupportGroup PolicyLinuxM2MMacMicrosoft ServersOperating SystemsSupport Engineers
Entry-level/graduate - Junior (1-2 years)
UK
Protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.
1530+ employees
Cyber Security
Role
Who you are
- Bachelor’s degree in a related technical field preferred
- Knowledge of SQL Connectivity, Active Directory, Network Topology, AV/Firewall Rules, Virtualization, Windows Account Administration, and security software
- Strong dedication to customer care and interpersonal skills
- Excellent communication skills and ability to analyze customer needs
Desirables
- 5 years in enterprise software customer support and/or IT related support
- Proficient knowledge of Windows based server OS
What the job involves
- Supporting customers in deploying, configuring, and reporting incidents with BeyondTrust products
- Communicating with customers professionally and efficiently to resolve support incidents
- Documenting all interactions with customers and collaborating with internal teams
Company
Company mission
BeyondTrust empowers organizations to secure and manage privileges efficiently, reducing risks, ensuring compliance, and enhancing operational performance.Company benefits
- Flexible work culture
- Continuous learning and growth opportunities
- Recognition for impact on success
- Challenging and supportive work environment
- Team-oriented culture
- On-call rotation for assigned product team
Company values
- Innovation
- Trust
- Continuous Learning
- Flexibility