Remote Technical Support Engineer Job in EMEA Camunda

Who you are

• Ability and/or willingness to use our product
• 3 or more years of Technical Support experience involving Java/J2EE expertise
• Hands-on working experience with Java/J2EE
• Able to troubleshoot Java/Spring based applications
• Able to build simple Java/Spring boot based projects for replicating issues
• Experience in working with build automation tools such as Maven, Gradle
• Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
• Experience with Relational Databases such as Postgres, MySQL, SQL Server
• SaaS/Cloud Product Support experience
• Aptitude for quickly understanding complex technical issues, Customer’s expectations, products and underlying architecture
• Outstanding communication skills to match a Customer’s communication style and de-escalate stressful situations
• Computer Science degree or equivalent experience

Desirables

• Knowledge of Kibana
• Experience with Cloud Service Providers
• BPM experience

What the job involves

• Respond to Customer tickets and assist in troubleshooting and resolving challenges
• Document Customer interactions and all activity related to the issue resolution process
• Manage your ticket flow, escalations, SLAs and workload
• Replicate product bugs and provide pertinent information to Engineering
• Work closely with your team members to provide exceptional support to our Customers and each other
• Contribute to the problem resolution database and other systems focused on continuous improvement