Remote Technical Support Engineer Job in United States CompuGain

Who you are

• 2+ years of experience in a customer-facing role
• 6+ months of experience working with REST APIs SQL CSS HTML and a coding language (Javascript or Python)
• Knowledge of ticketing systems and tools (e.g. Zendesk Jira) and data visualizations (e.g. Mode)
• Genuine interest and passion for Support
• Commitment to providing a world-class customer experience
• Strong written and verbal communication
• Self-starter mentality and ability to work independently
• Effective time management and ability to balance multiple priorities

Desirables

• Supporting technical projects
• Process improvement experience

What the job involves

• Respond to 10-12 customer tickets per day via Zendesk meeting quality standards
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
• Work on projects with other TSE’s to improve internal and external processes
• Contribute to brainstorming and project execution (tooling documentation process improvements)
• Assist GTM teams with customer escalations
• Collaborate with EPD teams on issue resolution