Technical Support Engineer
Skills
DevopsSoftware As A ServiceCloud SecurityContextDatabasesIdentity And Access ManagementManagement
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2–5+ years in Technical Support Engineering Production Engineering DevOps SRE Solutions Engineering or similar customer-facing technical role
- Proven troubleshooting and problem-solving skills across complex distributed systems
- Hands-on experience with at least one major cloud platform AWS GCP or Azure
- Working knowledge of Kubernetes and Docker
- Good understanding of REST APIs HTTP JSON webhooks and API-based integrations
- Familiarity with authentication and authorization concepts such as OAuth OIDC SAML RBAC IAM service accounts and permissions
- Ability to read and analyze logs traces configuration files and API responses
- Familiarity with relational databases such as PostgreSQL or MySQL
- Basic scripting ability in Python Bash Go or another language for troubleshooting and automation
- Excellent written and verbal communication skills
- Strong ownership mentality and ability to stay with an issue until the customer has a clear path forward
- Ability to operate independently with minimal oversight after onboarding
- Comfort troubleshooting unfamiliar systems and learning on the job
Nice to have
- Independent
- Detail-oriented
- Customer-focused
- Analytical
- Collaborative
- Adaptable
Day to day
- Own technical customer issues from initial investigation through resolution or escalation, troubleshooting complex integrations and access flows across customer environments.
- Diagnose APIs authentication and authorization cloud infrastructure Kubernetes databases networking and identity problems while reading logs traces and configuration data to pinpoint root causes.
- Replicate customer-reported issues and deliver clear reproduction steps technical context and evidence to Engineering while communicating directly with customers and supporting incident response.