RemotevilleRemote Technical Support Engineer Job in United States Entrata
Technical Support Engineer Entrata
$15 - $15
Attention To DetailCustomer ExperienceOralReliabilityRoot CauseTechnical SupportTroubleshootingWritten
Junior (1-2 years) -
United States
We are the leading operating system for multifamily communities worldwide.
2270+ employees
SoftwareProperty ManagementB2BSaaS
Role
Who you are
- Minimum 1+ year of technical support experience.
- Strong technical analytical and problem-solving skills necessary.
- Excellent communication skills both written and verbal.
- Proven dedication to providing exceptional customer experience.
Desirables
- Associate's degree
- Property management experience
- Knowledge base management
What the job involves
- Provide technical support and troubleshooting via various communication methods.
- Develop subject matter expertise in Entrata’s core technologies.
- Champion customer issues from feedback through the delivery of solutions.
- Maintain ownership and communication for each incident until resolved.
Company
Company mission
Entrata® is the only comprehensive property management software provider with a single-login, open-access platform that enhances living experiences. With a wide range of online tools for property management, Entrata serves over 20,000 apartment communities, offering innovative solutions that empower property owners and managers in their daily operations while ensuring exceptional service for residents.Company benefits
- Flexible and transparent culture
- Comprehensive healthcare coverage including fertility benefits
- 401(k) with employer matching
- Wellness initiatives and access to onsite gym
- Mental health resources
- Family-centric leave policies
- Community engagement through Entrata Cares
- Exclusive employee discounts and perks
- Bi-annual swag drops
Company values
- Innovation
- Collaboration
- Customer Focus
- Diversity
- Excellence
- Adaptability