RRemoteville
Entrata logoEntrata

Technical Support Engineer

Skills
Attention To DetailCustomer ExperienceOralReliabilityRoot CauseTechnical SupportTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 1+ year of technical support experience.
  • Strong technical analytical and problem-solving skills necessary.
  • Excellent communication skills both written and verbal.
  • Proven dedication to providing exceptional customer experience.

Nice to have

  • Associate's degree
  • Property management experience
  • Knowledge base management

Day to day

  • Provide technical support and troubleshooting via various communication methods.
  • Develop subject matter expertise in Entrata’s core technologies.
  • Champion customer issues from feedback through the delivery of solutions.
  • Maintain ownership and communication for each incident until resolved.