Technical Support Engineer
Skills
JavascriptSoftware DevelopmentCustomer SatisfactionCustomer SupportDocumentationEnglishProduct Knowledge
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years of experience in technical customer support
- Proficiency in JavaScript and software development best practices
- Fluent in English with exceptional written communication skills
- Experience using customer communication platforms like Front and Slack
Nice to have
- Customer First
- Conflict Resolution
- Problem Solver
- Technical Expertise
Day to day
- Respond to inbound customer requests via chat email and Slack
- Troubleshoot and resolve complex technical issues with APIs SDKs and customer code
- Collaborate with the engineering team to manage product bugs and feature requests
- Document technical issues and resolutions in the internal knowledge base