RemotevilleRemote Technical Support Engineer Job in Pacific, WA Flatfile
Technical Support Engineer Flatfile
$38 - $58
JavascriptSoftware DevelopmentCustomer SatisfactionCustomer SupportDocumentationEnglishProduct KnowledgeSdksWritten
Junior (1-2 years) - Mid-level (3-4 years)
PacificWA
The industry’s first extensible data exchange platform for developers.
55+ employees
SoftwareSaaSData IntegrationArtificial Intelligence
Role
Who you are
- Minimum 2 years of experience in technical customer support
- Proficiency in JavaScript and software development best practices
- Fluent in English with exceptional written communication skills
- Experience using customer communication platforms like Front and Slack
Desirables
- Customer First
- Conflict Resolution
- Problem Solver
- Technical Expertise
What the job involves
- Respond to inbound customer requests via chat email and Slack
- Troubleshoot and resolve complex technical issues with APIs SDKs and customer code
- Collaborate with the engineering team to manage product bugs and feature requests
- Document technical issues and resolutions in the internal knowledge base
Company
Company mission
Flatfile is dedicated to revolutionizing data exchange through innovative, AI-assisted solutions. By providing a seamless platform for software development teams, we empower businesses to enhance developer productivity, improve data quality, and create optimal data import experiences for users.Company benefits
- Flexible hours
- Remote work
Company values
- Innovation
- Customer-centricity
- Collaboration
- Quality